Privacy Policy

Your Privacy Matters

As a licensed mental health provider, I am committed to protecting your privacy and ensuring that your personal information is handled with the highest level of care and confidentiality. This Privacy Policy outlines how your information is collected, used, and safeguarded when you interact with my services.

Information I Collect

In the course of providing counseling and related services, I may collect the following types of information:

  • Contact details (name, phone number, email address)

  • Demographic information (age, gender, location)

  • Insurance and payment details

  • Health-related information relevant to treatment

  • Communication history (emails, messages, forms)

All information collected is strictly limited to what is necessary to provide care and manage your account.

How Your Information Is Used

Your information may be used to:

  • Schedule and manage appointments

  • Deliver mental health counseling services

  • Process billing and insurance claims

  • Communicate with you securely and effectively

  • Comply with legal and ethical obligations

Confidentiality & HIPAA Compliance

Your health information is protected under the Health Insurance Portability and Accountability Act (HIPAA). All records are stored securely, and electronic communications are handled via HIPAA-compliant systems. I will never sell, trade, or misuse your personal information.

Information will only be disclosed under the following circumstances:

  • With your written consent

  • When required by law (e.g., court order)

  • If there is risk of serious harm to you or others

  • As necessary for billing or insurance claims with appropriate safeguards

Telehealth Privacy

If you participate in telehealth sessions, your sessions are conducted via a secure, encrypted, HIPAA-compliant platform. Your privacy and confidentiality are respected at all times during virtual care.

Third-Party Services

Some administrative functions (e.g., payment processing, client scheduling) may be supported by secure third-party providers. These vendors are carefully selected to meet strict privacy and compliance standards.

Your Rights

As a client, you have the right to:

  • Access and review your health records

  • Request corrections to inaccurate information

  • Receive a copy of your records (upon request and within legal limits)

  • File a complaint if you believe your privacy has been violated

Updates to This Policy

This policy may be updated from time to time to reflect changes in practice, regulations, or technology. Any changes will be posted clearly on this website.

Contact

If you have questions or concerns about your privacy, please don’t hesitate to reach out:

Pamela Leggett, LMHC
Email: lmhcvc@gmail.com
Phone: (954) 247-8378
Secure Portal: pamela-leggett.clientsecure.me